CASE STUDY: GLOBAL MEDICAL DEVICE COMPANY​

CASE STUDY: Molecular diagnostics products & solutions company

Knowledge on the go, where needed the most​

The training content for the MR Injector was available only on the web and was online. If the user encountered an error or had to troubleshoot an issue, he had to go online and address which was little difficult, resulting in an increased downtime.. The MedTech company wished to support the customers through an easy digital enablement. ​

Target Audience

Technicians   |   Nurses

Challenges

Lack of availability of the knowledgebase to CT/MRI technicians at their fingertips leading to more issues, lesser time with patients​

Too many support calls

Solution

An app available on iOS, Android, PC that hosts visual, interactive content in an offline mode ​ 

Ethosh’s scope of work:

  • Concept design​
  • User Experience Design​
  • Instructional Design Thinking​
  • Technology implementation ​

Outcome

Quick           resolution​

of issues and how-to options​

Decreased  downtime​

of the scanning procedure​

Better patient experience​

due to seamless performance of the scanning​