Customer Service
Experience

That nurtures customer loyalty and advocacy

 

To keep up with the constantly evolving customer expectations you need to ensure that a great product is backed by an exceptional customer service that values your customer’s investment and time. We help you secure customer loyalty by delivering unique customer service experiences designed specifically for the varied customer personas, so that your customers feel valued.

Customer Service Experience

Ethosh Digital

Customer Satisfaction

Value customer time and investment by ensuring higher uptime and performance of the product

Higher Profitability

Ethosh Digital

Higher Profitability

Improve customer service profitability by bringing efficiency in the process and improving service engineer effectiveness

Revenue Opportunities

Ethosh Digital

Revenue Opportunities

Create new avenues for profitable revenues

Customer empowerment through digital self-help experience

April 2017

Developing visual and interactive self-aid manuals, we assisted a power equipment manufacturer in empowering their customers to be self-reliant and reduce support calls

  • Domain: Power Equipment
  • Services:Dx Strategy & Design, Content Production, Interactive

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By designing a digital toolkit made compatible with iPad, we helped a global life science lab equipment company to increase their service engineers’ effectiveness

  • Domain: Medical & Laboratory Equipment
  • Services:Dx Strategy & Design, Content Production

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Reinforcing service engineers’ proficiency

April 2017

Augmenting customer service effectiveness

April 2017

Leveraging augmented reality and integrated visual content, we helped elevate service engineers’ performance

  • Domain: Medical device
  • Services:Dx Strategy & Design, Immersive, Content production

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By transforming complex practical training with interactive, simulated VR experience, we helped a defense establishment encourage effective skills development.

  • Domain: Naval & Defense
  • Services:Dx Strategy & Design, Content Production

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Setting new standards to customers service through VR training platform

April 2017

We combine our below capabilities to ideate, design, develop and deliver unique experiences for brands.

Dx Strategy & Design

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Content Production

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Mobile & Web

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VR & AR

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