Gamified Maintenance Training for Service Engineers

Improved engagement & knowledge retention

Brief

By gamifying training process through visual and interactive learning modules, we aided rapid skill development of service engineers.

Scenario

Leading air compressor manufacturer had challenges in training of a large number of dealers, technical team and company’s field service engineers. The traditional training methods were becoming expensive and time-consuming. Furthermore, the advancing complexity of products and product ranges made it difficult for the technicians to keep up. This made the requirement of upgraded training process inevitable.

Ethosh Approach

We conducted a study of the effectiveness of existing training material and needs of technicians. It was mutually agreed to develop a visual and interactive learning module that would bring more fun to learning and it will also improve knowledge and skill of service engineers. The experience would also be available on web and tablets to aid continuous learning needs.

  • Domain: Product Manufacturing
  • Services: Dx Strategy & Design, Content Production, Interactive
  • Persona: Learning Experiences

Solution

Benefits

Accelerated learning and brought more engagement from service engineers

Reduced cost of training and also brought significant scale

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